At CRIS&COCO, we pride ourselves on delivering luxury bags and accessories of the utmost quality. All items are sold as described and customers acknowledge the finality of their purchases. As per our policy, we do not offer refunds or exchanges.

However, should an item incur damage during transit or not arrive at its destination, rest assured we will resend the item at no extra cost. For any concerns or immediate assistance, please contact our dedicated customer service team at [email protected].