TERMS&CONDITIONS
Upon completion of your purchase, an invoice and payment instructions will be dispatched to you within 24 hours.Please note that, due to the specific requirements of our business operations, instant payment facilities are not currently available. Additionally, due to limited personnel, immediate payment confirmation may not be feasible.
Our dedicated customer service team is available to assist you if you encounter any uncertainties or require further clarification. Customer service can be reached at [email protected] and will strive to respond to your inquiry within 12 hours.
Orders that have been paid for are promptly processed for dispatch the following day. Depending on your location, we use FedEx, DHL, or SF-Express to ship from Shenzhen or Hong Kong. Customers in the Middle East will have their orders shipped via Aramex. Tracking details will be provided approximately four days post-dispatch. We regret that we are currently unable to accommodate orders from India, Indonesia, Vietnam, and Japan.
For your convenience, we accept various payment methods, including credit and debit cards, via Stripe or Airwallex, as well as PayPal.
We take pride in our consistently high delivery success rate and exceptional customer satisfaction. Historically, we have achieved a 100% delivery success rate and a 99% customer satisfaction rate, with approximately 65% of our customers choosing to shop with us again.
While our operation may not be as extensively established as larger online fashion retailers, we ensure reliability in our service delivery.
All products are sold in their present condition, with customers assuming responsibility for their purchases. By our policy, refunds and exchanges are not available. We assure you that CRIS&COCO only provides high-quality luxury bags and accessories in pristine condition. Should any damages be incurred during transit or if a package fails to reach its destination, we commit to resending the item without any additional charges.
If there are any issues, please immediately contact our customer service team at [email protected] for prompt assistance.
Please note that while customs duties are typically not applicable, some countries within the European Union, Canada, and the UK may impose a nominal import fee. Local customs will inform you of any such charges before the delivery.
If the US customs tariff rules change, we will do our best to adapt by adjusting the shipping location to minimize any impact on you. However, the situation is unpredictable and may change suddenly, and any charges will be determined at the discretion of US customs.